Our Clinic

About Us

Ontrack Foot Relief Clinic

This clinic was established in 2015 with the goal of providing high quality services to improve the quality of life for our client.  We provide different foot related services, including Custom-made Orthotics, Compression Stockings, Orthopaedic Shoes, and other accessories. We work with high end labs and manufacturers to  provide the high quality products that add to your comfort and improve your lifestyle.  We accept Insurance if you have coverage.

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Care Comes First

This clinic was established in 2015 with the goal of providing high quality services to improve the quality of life for our client.  We provide different foot related services, including Custom-made Orthotics, Compression Stockings, Orthopaedic Shoes, and other accessories. We work with high end labs and manufacturers to  provide the high quality products that add to your comfort and improve your lifestyle.

We provide high quality services for foot and legs by providing High quality Orthotics, Pre-fab Orthotics, Orthopaedic Shoes and Compression Stockings. We work with the best labs and companies in the industry such as TOG, Premier Orthotics Lab, APEX, SUPERFEET and SIGVARIS.

WHAT DO WE DO TO ENSURE THAT YOU GET THE BEST ORTHOTICS

  1. We listen to your lists of chief complaint(s)

  2. We complete a medical history (an intake form)

  3. Chiropodist meets with you and completes:

    • Subjective – patient reports issue/pain.

    • Assessment – biomechanical assessment, diagnosis.

    • Plan – Stretching, medication, orthotics, or other.

  4. If orthotics are needed a prescription will be provided.

  5. Your feet will be scanned with a state of the art 3D scanner

  6. If you are insured, we provide you with all the documents

  7. Chiropodist will see you again to dispense the device and ensure that it fits your properly

Compression stockings

For Compression stockings our specialist performs an accurate measurement to provide you with proper medical or Comfort stocking.  it takes two days to provide you with a product that comforts you and eases your pain.  We are formal SIGVARIS dealer.

APPOINTMENTS:

If you would like to make an appointment, please contact our office by phone or email.

  • We welcome and accept new patients

  • No referrals are necessary

  • Walk-in patients may be seen, depending on scheduling

INSURANCE:

We always assist the patient with their insurance paperwork.  Please call our office to verify acceptance of your insurance carrier.  Please note that the patient usually has to be present for insurance verification during the hours that the insurance company is open when we call.  Our office is very familiar with many companies insurance, especially government and large companies.

Many employers extended health insurance plans such as Green Shield, Great West Life, Manulife, Sunlife, etc. cover some or all of our services which in the majority of times is paid directly to the patient after they have paid our foot clinic for our services.  Always contact your extended health insurance to confirm coverage or your human resources department of your employer.

In the case of WSIB, ODSP and DVA we have the patient pay upfront for the service until we receive written confirmation from the agency that we will be reimbursed.  Upon reimbursement, we refund the patient any fees that they have paid to our foot clinic.

In some cases Foot Relief Clinic may be able to provide predetermination for you to determine your particular plans benefits level of reimbursement for you to determine your particular plans benefit level of reimbursement for you (of your money).   We have staff which will provide excellent service to help you determine your benefits.  Your insurance company, which holds your ‘benefits package’, is responsible for reimbursing you depending on your particular individual plan with your employer.  If there are any questions we will try to assist you, but the final determination is based on your own particular benefits plan package. Please be aware that we can only confirm your benefits if you are physically present and the insurance company is open.  After hours or on weekends we will not be able to confirm your coverage and the patient is responsible to ensure that they are covered.

PAYMENT OPTIONS:

Our office accepts cash, debit, VISA, MasterCard, Amex and Apple pay.

  1. We will provide a completed insurance form, as well as all other required documentation for orthotics with fees to be submitted to your insurance company for reimbursement based on your benefits.

  2. We follow ethical insurance guidelines of dealing directly with our patients for fees.  Your insurance benefits are paid to you in most cases.

 

PLEASE NOTE THAT OHIP DOES NOT COVER ANY OFFICE PROCEDURES FOR CHIROPODY OR ORTHOTICS

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